Shipping policy

Shipping and Lead Times 

We offer free shipping on orders over $4500 for attachments to all continental US states (excluding Alaska and Hawaii) (i.e. the lower 48 states). Shipping charges along with taxes, duties and other fees will apply, and will be quoted to you in connection with your order, for all orders outside the 48 states. Please contact us for quotes on all such orders. If you have already placed an order on our Website, we will contact you to specify such additional fees, taxes and duties. 

*Special deliveries may require added shipping costs.The customer is responsible for all extra fees assessed by the freight companies such as redelivery, residential delivery, remote location, reconsignment, etc.

*Free shipping is not applicable to parts orders.

Once the products you order from us are placed in the possession of a shipper or carrier, we shall be deemed to have completed good delivery to you. You shall be responsible for all loss or damage to the goods, howsoever caused, and you assume all of the obligations and risks as the owner of the goods during shipment. Please contact us if you would like to arrange for insuring the products while in transit.

DELIVERY DATES ARE ESTIMATES ONLY

You agree that any delivery dates or lead times provided by us, or any third party, are estimates only. We cannot guarantee shipping or delivery times, which may vary significantly based on the products you are ordering, your location, product availability, and other events outside of our control such as weather conditions, supply chain shortages, labour shortages and other force majeure events. 

Delays Outside our Control 

If our ability to supply products ordered on our Website is curtailed or limited, directly or indirectly, by an act of god, act of public enemy, acts of governmental bodies or agencies foreign or domestic, sabotage, riot, fire, floods, typhoons, explosions or other catastrophes, epidemics or quarantine restrictions, labour unrest, or labor shortages, accident, freight embargoes, delays occasioned by carriers or delays of a supplier, or because of any other cases beyond our control, in whole or in part, our failure (or the failure of our third party suppliers) to ship the products to you shall not constitute a breach or failure of performance hereunder for the period of time occasioned by any such occurrence.

Failure to Accept Products on Delivery

If you reject delivery of goods ordered from us, or otherwise fail to accept delivery of the goods, you agree to pay for all related and additional shipping fees, duties, taxes and other charges arising from such failure to accept delivery. After such failure to accept delivery of the goods, it shall be your responsibility to pay for and arrange a new shipping date

 

Lost or Damaged

If the item is damaged when you receive it, do not sign the proof of delivery, and contact us immediately at sales@skidsteersdirect.com. If you sign the proof of delivery form, you cannot later claim the item was lost (i.e. not delivered) or damaged on arrival. 

If the item is damaged on arrival take photos of the damage with a time stamp.

In the event the item is lost or damaged on arrival, we will assist you with filing a reimbursement claim directly with the applicable supplier or shipping company as applicable. However, you agree that as we are not the direct supplier of the items, it shall be your responsibility to pursue any claims with the applicable supplier in the event your lost or damaged item is not replaced by the supplier or carrier.