Shipping and Return Policy
By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service. Please read our Terms of Service.
Shipping and Lead Times
We offer free shipping to all continental US states (excluding Alaska and Hawaii) (i.e. the lower 48 states). Shipping charges along with taxes, duties and other fees will apply, and will be quoted to you in connection with your order, for all orders outside the 48 states. Please contact us for quotes on all such orders. If you have already placed an order on our Website, we will contact you to specify such additional fees, taxes and duties.
Once the products you order from us are placed in the possession of a shipper or carrier, we shall be deemed to have completed good delivery to you. You shall be responsible for all loss or damage to the goods, howsoever caused, and you assume all of the obligations and risks as the owner of the goods during shipment. Please contact us if you would like to arrange for insuring the products while in transit.
DELIVERY DATES ARE ESTIMATES ONLY
You agree that any delivery dates or lead times provided by us, or any third party, are estimates only. We cannot guarantee shipping or delivery times, which may vary significantly based on the products you are ordering, your location, product availability, and other events outside of our control such as weather conditions, supply chain shortages, labour shortages and other force majeure events.
Delays Outside our Control
If our ability to supply products ordered on our Website is curtailed or limited, directly or indirectly, by an act of god, act of public enemy, acts of governmental bodies or agencies foreign or domestic, sabotage, riot, fire, floods, typhoons, explosions or other catastrophes, epidemics or quarantine restrictions, labour unrest, or labour shortages, accident, freight embargoes, delays occasioned by carriers or delays of a supplier, or because of any other cases beyond our control, in whole or in part, our failure (or the failure of our third party suppliers) to ship the products to you shall not constitute a breach or failure of performance hereunder for the period of time occasioned by any such occurrence.
Failure to Accept Products on Delivery
If you reject delivery of goods ordered from us, or otherwise fail to accept delivery of the goods, you agree to pay for all related and additional shipping fees, duties, taxes and other charges arising from such failure to accept delivery. After such failure to accept delivery of the goods, it shall be your responsibility to pay for and arrange a new shipping date.
We offer returns and exchanges in limited circumstances as follows:
- In order to submit a return, you must contact us by email at email@example.com for us to confirm the items ordered are eligible for return or exchange;
- To be eligible for a return, you must commence the return process within 30 days of your item being delivered to you and:
- it must be unused, for example,once an item is hooked up to an attachment plate, hydraulic lines or electrical connection, it will not be eligible for return. Likewise, if your item shows any sign of use, which we may determine in our sole and absolute discretion, we will not accept the return;
- it must be in the same condition you received it in.You will be required to send us timestamped photos of the condition of your items as a condition to determine your eligibility for the return or exchange; and
- it must be returned in the same packaging or containers as it was received in.
We do not accept returns for products that were listed as final sale items at the time of purchase.
Nor do we acceptreturns or exchanges for Berlon branded products.
You agree to pay a 25% restocking fee on all returns, which we will deduct from any refund owing to you.
After the above referenced 30-day period, unfortunately we cannot offer you a refund or exchange, under any circumstances.
If your return or exchange is approved, we will provide instructions on shipping your items back to us or the applicable supplier via email.
You agree that you shall be responsible for all return shipping costs and related expenses.
Our shipping cost to you is not refundable.
You are also responsible for ensuring the items are carefully packaged for shipment and that risk of loss or damage during return shipping shall be your sole liability. You may wish to obtain insurance while the returned items are in transit.
Lost or Damaged
If the item is damaged when you receive it, do not sign the proof of delivery, and contact us immediately at firstname.lastname@example.org. If you sign the proof of delivery form, you cannot later claim the item was lost (i.e. not delivered) or damaged on arrival.
If the item is damaged on arrival take photos of the damage with a time stamp.
In the event the item is lost or damaged on arrival, we will assist you with filing a reimbursement claim directly with the applicable supplier or shipping company as applicable. However, you agree that as we are not the direct supplier of the items, it shall be your responsibility to pursue any claims with the applicable supplier in the event your lost or damaged item is not replaced by the supplier or carrier.
No Warranties Offered by Us
Everything on the Website, including all products available for order, are provided "as is" without warranty of any kind from us, including all implied warranties and conditions of merchantability and fitness for a particular purpose. We hereby disclaim all warranties and conditions of any kind, whether express, implied or statutory.
You acknowledge that we do not manufacture the products made for sale on the Website and that such products and the individual components thereof, are made by third party manufacturers.
Warranties Offered by Third Parties
Our third party suppliers and manufacturers may offer limited warranties on certain products sold on the Website. You may contact us and we can refer you to the applicable supplier or manufacturer if you wish to inquire about the details of any such warranties offered by those third parties.You agree that we shall not be liable or responsible for any warranties granted by such third parties.
To the extent products you order from us have warranties provided by a third party supplier or manufacturer, upon your request we agree to reasonably assist with the submission of warranty claims to such third parties. However, we make no guarantees that any warranty claims will be successful. You agree it is your responsibility to ensure warranty claims are submitted within the applicable timeframe to the applicable supplier or manufacturer.